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Terms Conditions That Cover Your mrtm888 Account

These terms set out what you can expect from us and what we ask of you when you open and use your mrtm888 account.

Account use conditionsDeposit & withdrawal termsTouch 'n Go eWallet, Boost, GrabPayAccount suspension rulesJurisdiction eligibility
mrtm888 Terms Conditions That Cover Your mrtm888 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you need to raise a concern about how these terms apply to your account, we have three ways to get in touch. Disputes or formal requests regarding account suspension or payment clearance should be submitted in writing so we have a record to act on.

Live Chat Start a live chat session directly from your account dashboard. This is the quickest path for questions about deposit terms or wallet eligibility under your current account status.
Email Support Send a written query to our support address for formal requests — account closure, terms disputes, or identity verification issues. We respond to every email in the queue.
Account Help Centre The help centre inside your account covers the most common terms questions: how payment conditions apply, what triggers an account review, and how to update your contact details.
ACCOUNT INTEGRITY

How We Handle Your Account Under These Terms

Our obligations under these terms are straightforward: we keep your account data secure, we process wallet transactions through the payment rails you choose, and we communicate any changes that affect your access. Here is how each of those commitments works in practice.

Data Handling We collect only the information needed to run your account — registration details, payment history, and session data. We do not sell your data to third parties outside our operational partners.
Account Security Your account is protected by a verified login flow including OTP confirmation on new device access. If we detect unusual activity, we will pause the account and contact you at your registered number or email.
Data Retention We retain your account records for as long as your account remains active and for a period after closure as required under applicable law. You may request a summary of your stored data via email support.
Requesting Changes To update registered details — name, contact number, or linked wallet such as Touch 'n Go eWallet or GrabPay — submit a request through live chat or email. Verification is required before changes take effect.

Frequently Asked Questions About These Terms

These are the questions we hear most often when it comes to account terms, eligibility, and how the rules apply to everyday wallet use on mrtm888.

Yes. These terms cover all funding methods available on your account, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX. Each method is subject to the same account conditions.

We can update these terms at any time, but we will notify you of material changes via your registered contact. Continued account use after notification means you accept the revised terms.

Accounts in breach — for example, multiple registrations or misrepresented identity — may be suspended pending review. We contact you at your registered details before taking any permanent action.

Send your request to our support email. We will compile a summary of your stored data and respond within a reasonable period. Identity verification is required before we release any records.

Access depends on local law and is available where local law permits. We do not make eligibility determinations on your behalf — check whether access is permitted in your location before opening an account.

Contact our support team via live chat or email to request account closure. Any pending wallet balance linked to Touch 'n Go eWallet, Boost or GrabPay will be settled through the standard withdrawal process before closure is confirmed.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.