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What mrtm888 Asks Of You — And What We Commit To

These legal terms set out the rules that apply when you use mrtm888, including how your account is managed, how your data is handled, and what you can expect from us.

Account TermsData HandlingYour RightsJurisdiction-Dependent AccessContact Paths
mrtm888 What mrtm888 Asks Of You — And What We Commit To
HOW WE HANDLE THIS

Data, Security and Account Integrity at mrtm888

We handle your personal data with the same care we apply to payment flows. Your account is protected by SSL encryption, and we do not store full payment credentials from Touch 'n Go eWallet, GrabPay or any other linked wallet. Here is what we do on the four areas that matter most.

Data Retention

We keep your account and transaction records for as long as required by applicable rules. You may request a copy of what we hold by contacting support with your account details.

Cookies and Tracking

We use cookies to keep your session active and to remember your preferred payment method. You can manage cookie preferences through your browser settings at any time without affecting your account.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. If you see activity you did not authorise, lock your account immediately via the Help section and contact support.

Requesting Changes

To update your registered details or request removal of personal data, submit a written request through email or the in-account Help Centre. We process verified requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us About Account or Legal Queries

If you have a question about your account terms, a data request, or how a specific policy applies to you, our support team handles these through three direct channels. We aim to respond to legal and account-related queries within one business day.

Live Chat Open the live chat widget from any page on mrtm888. Fastest path for account-specific questions, including payment disputes involving Touch 'n Go eWallet or Boost.
Email Support Send your legal or data request by email for a written record. Include your account username and describe the specific query so we can route it correctly the first time.
Account Help Centre Log into your account and access the Help section directly. Useful for submitting a formal data access request or flagging a discrepancy in your transaction history.

What You Actually Want to Know About Our Terms

These are the questions we get most often about account rights, data, and how our policies work in practice. Each answer reflects the actual process, not a pointer to another page.

Access depends on your local law. If participation is permitted where you are, you may open an account. You are responsible for confirming that your use complies with the laws of your jurisdiction before proceeding.

We record the transaction amount, timestamp and your account reference. We do not receive or store your Touch 'n Go eWallet PIN or full account credentials — those stay within the Touch 'n Go eWallet platform.

Yes. Email support with your account username and a written request. We will verify your identity against your registered details and send you a summary of what we hold within the applicable legal timeframe.

We notify you with reasonable notice before changes take effect. If you continue using your account after that notice period, that counts as acceptance of the updated terms. You can always contact us if you have questions about a specific change.

Open live chat or email support with your transaction reference number, the amount in RM, and the date. We will cross-check against the payment provider's record and respond with findings within one business day.

You may submit a deletion request through the in-account Help Centre or by email. We are required to retain certain transaction records under applicable rules, so we will confirm exactly what can be removed and what must be kept.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.